Cancellation Policy

Company-Initiated Cancellations

We monitor weather conditions closely and make final decisions at 9am on the trip day. We may travel with a bit of discomfort, but never if there is a safety issue. If we cancel your trip, we will offer an alternate date or a full refund.

Customer-Initiated Cancellations

More than 48 hours notice: Full refund.

Between 24 and 48 hours notice: 50% charge.

No-show: Full amount charged.

Exclusions

We do not offer refunds for seasickness, inability to equalise, or personal health reasons.

Please notify us promptly of any cancellations so we can offer those spots to waitlisted guests, especially during peak season.